Privacy Policy

Privacy Policy

Effective Date: 10th September 2018 Company : OneLinQ B.V.(“Company”)

This Product Privacy Policy applies to Company (“Company”, “Us,” or “We”), who owns and controls the OneLinQ platform (, and all of its dependent Group companies, affiliated companies and their employees. Through this Privacy Policy, we wish to inform you how personal information is being processed via our OneLinQ platform (the “Service”). You acknowledge that we may periodically change, modify, add or remove or otherwise update this privacy policy at our discretion.

Protecting consumer privacy is important to Company. This privacy policy applies only to the Service and outlines how the Company’s Services process information on behalf of the Company’s Client’s (for which Company is a data processor), and the choices available to you regarding our use of your personal information and how you can access this information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our third party dispute resolutions provider (free of charge) at


1. Information Collection and Use

Company collects information under the direction of its Clients and has no direct relationship with the individuals whose personal data it processes. If you are a customer, partner or employee of one of our Clients and would no longer like to have your information processed by the Clients that use our Service, please contact the Client that you interact with directly.


We may process the following kinds of personal information on behalf of our Clients:

Contact Information such as name and email address, mailing address, phone number.
Financial Information such as bank account numbers.
Unique Identifiers such as user name and password.
Your financial transaction information that may contain your company name, address, beneficiary name and address, bank account numbers, balance information, transaction date, transaction amount, national identification number, salary information.
At the instruction of our Clients, this information can be used to:

Facilitate transactions on behalf of our Clients.
Send alerts and notifications about account activity.
Respond to customer service requests of our Clients.
Send payment files to the bank on behalf of our Clients.
Provide the financial services you requested on behalf of our Clients.
In order to facilitate faster processing of your transactions and at the instruction of our Clients, our Services may enrich the transaction data with information from third parties to make the transaction go straight through without manual intervention.


2. Information Sharing

We may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the agreements with our Clients.


Service Providers

Company may transfer personal information to companies that help us provide our services.


Legal Disclaimer

In certain situations, Company may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.


3. User Access and Choice

We acknowledge that you have the right to access your personal information. An individual or organisation who is not a direct client of Company and who seeks access or who seeks to correct, amend or delete inaccurate data should direct his or her query to Company’s Client (the data controller). If the Client then requests Company to remove the data, we will respond to their request within 30 days.

Requests regarding the personal information we hold or process on our Client’s behalf will be forwarded to our respective Clients.

If we hold data about you for which we a data controller, you can always reach out to us for any requests you have, all as further described in our general Privacy Policy at



We will retain personal data we process on behalf of our Clients in accordance with our Client’s instructions and as necessary to comply with our legal obligations. We use aggregated and anonymized data to further develop the Services and for our further business interests.


Opt-Out Preferences

Receiving emails from the Service is part of the platform functionality. If our Client does not wish to receive any emails, our Clients can inform Company about the same. Company will configure the system to stop sending emails to the Client.


4. Tracking Technologies

Log Files

Through our Services, we gather certain information automatically and store it in log files on behalf of our Clients. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or click stream data.


5. Security

We take appropriate physical, technical, and organizational measures to protect personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction. We encrypt the transmission of sensitive information using secure socket layer technology (SSL).

We follow generally accepted standards to protect personal information, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


6. Changes to this Policy

This Privacy Policy was last revised on 24th May 2018. We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by means of a notice on Product UI page prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


7. Contact Us

OneLinQ B.V.
Euclideslaan 1,
3584 BL Utrecht,
The Netherlands
Phone: +31(0)88 9956000

OneLinQ is an affiliate of ACE Software Solutions.