FAQ

Answering your questions

Frequently Asked Questions

I have forgotten my password or PinGrid.
Click here to send an e-mail to OneLinQ Support together with your User ID.

My login attempts seem to fail.
Please check that you are logging in with the right browser.

How do I activate a new bank account in the portal?
Click here to send an email to OneLinQ Administration for more details on the bank-specific activation process.

My account statements are not visible.
Please check whether the chosen date range is correct. The standard date is today. Account statements are available on the book date or book date +1.

After providing a ClieOp file there is no XML file available to download.
The XML file is available for download one hour after providing the ClieOp file. If any conversion mistakes have been found, no XML file will be generated. If this is the case please consult the Error Report found under: Downloads > Error Reports.

To launch the OneLinQ Remote Support Team Viewer, click on the link below.

Launch Support Viewer


Or alternatively email contact@supportonelinq.com